Ubuntu Cab LLP (“Ubuntu Cab ”, “us”, “our” or “we”) is committed to protecting your privacy. Our privacy policy, which applies to all users of our website the Ubuntu cab mobile device application (“App”) and any and all services provided by Ubuntu Cab through the website and/or App (the “Service”), is designed to explain the information we collect and how we use it to provide our services and give users a better experience (“Privacy policy”). This Privacy policy is part of, and incorporated into, the Terms and Conditions. By agreeing to the terms of this Privacy Policy, you consent to our collection, storage, use and disclosure of your personal information and other information as described in this Privacy Policy.
Please read the Privacy Policy carefully before using our UBUNTU CAB APP. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Ubuntu Cab Collects:
i) Personal Data you provide. This includes :
| DATA CATEGORY | DATA TYPES |
|---|---|
| Account information. We collect data when you create or update your Ubuntu Cap App account |
•Address (Home or work address) •Banking information •Email Address •Full names •Login name and password •Phone number •Preferences and Settings related to the account such as language preferences, accessibility settings) and preferences |
| Demographic data |
•Age •Date of birth |
| Identity verification information |
•Government-issued identification
documents, such as Identification
documents or passports (which may
contain identification photos and
numbers, expiration date, date of birth,
and gender) •User-submitted selfies |
| Payment data | •payment methods including payment card type, bank name, bank account number, bank account sort code, related payment verification information and transaction history on the Ubuntu Cab App |
|
User Content : This refers to the data that we
collect when you: •Contact Ubuntu Cab for customer support or other inquiries. •Upload photos and recordings (including those submitted for purposes of customer support) •Provide ratings or feedback for drivers, or they provide feedback regarding you. |
•Chat logs and call recordings •Ratings or feedback •Uploaded photos and recordings, including in -app audio recordings. |
ii) Personal data we collect about you when you use the Ubuntu Cap app services
| DATA CATEGORY | DATA TYPES |
|---|---|
|
Location data. If you request a ride, we track your driver’s location during your trip, and link that data to your account. This allows us to display where you are on your trip. We also determine your approximate location, and can determine your precise location if you allow us to do so through the settings on your phone. If you do, we will collect your precise location from the time you request a ride or order until the ride is finished or your order is delivered. |
•Approximate location •Precise location |
| Trip information |
•Payment information (including amount
charged and payment method) •Statistics derived from past trip/order information, such as: -Averages -Cancellation rates -Total trips/orders •Trip or order details, including; -Date and time -Requested pickup and dropoff addresses -Distance traveled |
| App Usage Data |
•App crashes and other system activity •Access dates and times •App features or pages viewed •Browser type |
|
Device and Geolocation Data This refers to data about the device(s) you use to access Ubuntu Cab app |
•Advertising identifiers •Device motion data •Device IP address or other unique device identifiers •Hardware models •Mobile network data •Operating systems and versions •Preferred languages |
| Communications data |
•Communication type (phone or text message) •Content (including recordings of phone calls solely when users are notified of the recording in advance) •Date and time |
iii) Personal data we collect about you from other sources
| DATA CATEGORY | DATA TYPE |
|---|---|
| Law enforcement officials, public health officials and other government authorities. |
•Name and contact information •Information relating to law enforcement, health or other investigations |
| Marketing partners and service providers |
•Activity information •Name and contact information •User or device identifiers |
| Service providers who help us verify your identity or detect fraud. |
•Confirmation of whether your account
information relates to known persons •Name and contact information •Information relating to the wireless carrier associated with your phone number •Information from government-issued identification documents such as driver’s licenses or passports (such as identification numbers, expiration date, date of birth, and gender) |
| Users or others providing information in connection with customer support issues, claims or disputes. |
•Name •Evidence relating to accidents, conflicts, claims or disputes (which may include photos or recordings of you) |
We may use your Personal Information for the following purposes:
a. Register and administer your account.
b. Provide and maintain the Service. For example Ubuntu Cab App relies on automated processes to
enable essential parts of our services, including matching (pairing users requesting and providing
transportation and/or delivery services), pricing (calculating the amount owed for such services) and
fraud detection and prevention. These processes allow Ubuntu to provide a seamless, and safe,
experience to its users every day
c. Facilitate communications between Riders and Drivers.
d. Offer customer support and diagnose technical and service problems.
e. Send communications and administrative emails about the Service and reply to your inquiries.
f. Provide you with promotional and advertising materials, which may be based on your prior activity.
g. Personalize and tailor the features, performance and support of the Website, App and Service.
h. Send you promotional/marketing information, newsletters, offers or other information from us or on
behalf of our sponsors or partners.
i. Offer you participation in special events, programs, surveys and market research.
j. Provide you with opportunities and functionality that we think would be of particular interest to you.
k. Improve existing and develop new products and services.
l. Improve the quality and safety of the Website, App and Service and perform internal operations.
m. Analyze, benchmark and conduct research on Rider and Driver data and interaction with the Service.
n. Perform accounting, auditing and other corporate procedures.
o. For Safety, security and fraud prevention and detection.
p. Comply with and enforce applicable legal requirements, relevant industry standards and our policies
or as required by regulators, government entities, and official inquiries under applicable laws,
regulations, operating licenses or agreements, insurance policies.
q. The requisite access to location serves a dual purpose:
•To efficiently assign driver requests in close proximity to their current location
•to ensure accurate computation of trip distances, thereby preventing instances of
underbilling
We know how important it is to keep your information confidential. We will not rent, sell or share your
Personal Information with third parties except as specifically approved by you at the time of disclosure or
under the circumstances described below.
In addition to using the information collected by us for the purposes described above, we may also share
your information with the following categories of recipients as described below:
a) Riders and Drivers
We share certain information about Riders (e.g., name, rating, pick-up and drop-off locations) with
Drivers to enable the scheduling and provision of Rides.
b) Ubuntu Cab LLP partners
We may share all or some of your Personal Information with any of our subsidiaries, joint ventures,
or other companies under common control, in which case we will require them to honor this Privacy
Policy. Additionally, in the event we undergo a business transition such as a merger, acquisition by
another company, or sale of all or a portion of our assets, your Personal Information may be among
the assets transferred. You acknowledge that such transfers may occur and are permitted by this
Privacy Policy, and that any entity that acquires us, is merged with us or that acquires our assets
may continue to process your Personal Information as set forth in this Privacy Policy.
c) Service Providers
We also share Personal Information with vendors, consultants and data processors who perform
services on behalf of Ubuntu Cab , including without limitation, companies that provide Payment
services, email services and host the Website, App and Service. Ubuntu Cab has selected
companies who maintain high standards with respect to privacy and agree to use the Personal
Information only to perform specific services on behalf of Ubuntu Cab and in accordance with the
terms and conditions of this Privacy Policy.
d) Law Enforcement, compliance and Safety
We may disclose information we have collected about you if required to do so by law or if we, in our
sole discretion, believe that disclosure is reasonable to comply with the law, requests or orders from
law enforcement, or any legal process (whether or not such disclosure is required by applicable law),
or to protect or defend Ubuntu or a third party’s, rights or property. We may also reserve the right to
disclose information we’ve collected about you for purpose of protecting the health and safety of our
Riders and Drivers, such as in the case of risk of harm or violence against any person.
e) Promotional, marketing and strategic partners
We may share limited data like your email address with our promotional, marketing and strategic
partners so that they can inform you about promotional events and provide you with information and
marketing messages about products or services that may interest you. In addition, we may share
your personal data with marketing platform providers, including social media advertising services,
advertising networks, third-party data providers, to reach or better understand our users and measure
the effectiveness of our ads on other platforms and with social media platforms, including Facebook
and Google, for sign-in purposes.
We are very concerned with safeguarding your information. We employ all reasonable administrative, physical and electronic measures designed to protect your information from unauthorized access. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored “personal data” (as defined in applicable state statutes on security breach notification) to you via email, text or conspicuous posting on the Website in the most expedient time possible and without unreasonable delay, insofar as it is consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system. Although guaranteed security does not exist either on or off the Internet, we make commercially reasonable efforts to make the collection and security of such information consistent with this Privacy Policy and all applicable laws and regulations.
a. Ubuntu Cab retains your data for as long as necessary for the purposes described above, which
varies depending on data type, the category of user to whom the data relates, the purposes for which
we collected the data, and whether the data must be retained after an account deletion request for
the purposes described below.
For example, we retain data:
• For the life of your account if such data is necessary to provide our services (such as account data)
• For defined periods as set out below, including as necessary to meet tax, insurance, legal or
regulatory requirements:
o Financial data regarding transportation services provided to passengers will be stored
for 5 years after the last journey.
o Data required for accounting purposes will be stored for 7 years [after the last journey].
o In the event that there are suspicions of a criminal offence, fraud or false information
having been provided, the data will be stored for 10 years.
o In case of payment disputes, data will be retained until the claim is satisfied or the expiry
date of such claims.
o Journey history data will be stored for 5 years, after which the data will be anonymized.
o Please note that the deinstallation of the Ubuntu Cab App in your device does not cause
the deletion of your personal data.
o If the Ubuntu App has not been used for six (6) months , we will notify you and ask
you to confirm whether account is still active. If no reply is received, the account will be
closed and personal data will be deleted unless such data is required to be stored for
accounting, dispute resolution or fraud prevention purposes.
b. You may request that we delete your account through the Settings menus in the Ubuntu Cab app.
Following an account deletion , we delete your account and data, except as necessary for purposes
of safety, security, fraud prevention or compliance with legal requirements, or. We generally delete
data within 60- 90 days of an account deletion except where retention is necessary for the abovementioned reasons.
All Users of the Ubuntu Cab App have the following rights as it relates to all their data:
a. Right of Access: You have the right to access and to request copies of your personal data by
contacting our Customer Support Team.
b. Right of Rectification: You have the right to request us to correct personal data that is inaccurate
or incomplete. You can change and correct certain personal data yourself within the Ubuntu Cab App
or by contacting our Customer Support Team.
c. Right of Erasure: You have the right to request that we erase your personal data, under certain
conditions (e.g., we are processing your personal data under your consent). Personal data that is
processed pursuant to a legal obligation or where we have an overriding legitimate interest may not
be deleted upon request. You can request erasure of your personal data by contacting our Customer
Support Team.
d. Right to Restrict Processing: You have the right to request that we restrict the processing of your
personal data, under certain conditions (e.g., we are processing your personal data under consent).
You can request restriction of the use of your personal data by contacting our Customer Support
Team.
e. Right to Object: You have the right to object to our processing of your personal data, under certain
conditions (e.g., we are processing your personal data under legitimate interests). You may submit
an objection to the use of your personal data by contacting our Customer Support Team.
f. Right to object to automated decision making: - You have the right, under certain circumstances,
to object to any solely automated decisions we have made which have a legal effect or similarly
significant effect which does not involve human review. You can ask that a person review the decision,
obtain an explanation of the decision reached after such assessment and challenge the decision by
contacting our Customer Support Team. Please note that certain exceptions and limitations may
apply to your right to object to automated decision-making, as permitted by applicable laws and
regulations. We will provide you with clear information regarding the implications of exercising your
rights and the processes involved in objecting to solely automated decision-making.
g. Right to Data Portability: You have the right to request that we transfer the personal data that you
have given us to another organisation, or directly to you, under certain conditions. This only applies
to information you have given us. You can request for your personal data to be ported by contacting
our Customer Support Team.
h. Right to withdraw your consent: If we process your personal data using consent as legal basis,
then you have the right to withdraw your consent at any time (e.g., by unsubscribing from marketing
communications or by updating your communication preferences in the Ubuntu Cab App).
Withdrawing your consent won’t change the legality of processing undertaken by Ubuntu Cab before
you withdraw your consent.
i. Right to file a complaint: If you have any concerns regarding the processing of your personal data,
you have the right to lodge a complaint with the Office of the Data Potection Commissioner . You can
find their contact details on their websites. You may also have a right to seek a judicial remedy.
To exercise any of the above rights, you can contact our Customer Support Team via the Ubuntu Cab
App or the our email(customersupport@ubuntucab.com).
Ubuntu Cab may provide links to other websites or content that may be of interest to you. However, we
are not responsible for the privacy practices employed by those websites or content providers, nor are
we responsible for the information they contain. This Privacy Policy applies solely to information collected
by us through the Website, App and Service; thus, when you use a link to go from our Website or App to
another third-party website, this Privacy Policy is no longer in effect. We encourage you to read and
consider the privacy policies of these other websites before using them.
We will only use your e-mail address and/ or phone number to send direct marketing messages if you
have given us permission to do so via the Ubuntu Cab App. We may personalize direct marketing
messages using the information we collect when you you use Ubuntu Cab App Services (. If you no
longer wish to receive direct marketing messages, please click the "Unsubscribe" link in the footer of our
promotional e-mails.
If you are using our Website we collect information from you, including your hardware model, browser type, operating system, Internet Protocol (IP) and domain name. We may correlate this information with other Personal information we have about you. We may also use cookies and URL information to gather information regarding the date and time you used the Service and the information for which you searched and accessed. “Cookies” are small pieces of information that a website sends to your device while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your device until you delete them) to provide you with a more personal and interactive experience. Persistent Cookies can be removed by following general web browser help file directions.
We reserve the right to change, modify, add or remove portions of this Privacy Policy at any time, and any
changes will become effective immediately upon being posted unless we advise you otherwise. However,
we will not use your Personal Information in a way that is materially different from the uses described in
this Privacy Policy without giving you an opportunity to opt out. If we make significant changes, we will
notify you in advance of the changes through the Website and/or App or through other means, such as
our Customer Support email.
Your continued use of the Service after this Privacy Policy has been amended shall be deemed to be your
continued acceptance of the terms and conditions of the Privacy Policy, as amended. We encourage you
to bookmark this webpage and review this Privacy Policy regularly
These Terms shall be governed and construed in accordance with the laws of the Republic of Kenya, with
regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
If any provision of these Privacy Policy is held to be invalid or unenforceable by a court, the remaining
provisions will remain in effect. These Privacy Policy constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us
regarding the Service.
If you have any questions regarding our Privacy Policy, you can contact us via Customer support email at customersupport@ubuntucab.com. We have 7 -14 business days to respond to you.
Ubuntu Cab LLP (“Ubuntu Cab ”, “us”, “our” or “we”) is committed to protecting your privacy. Our privacy policy, which applies to all users of our website, the Ubuntu cab mobile device application (“App”) and any and all services provided by Ubuntu Cab through the website and/or App (the “Service”), is designed to explain the information we collect and how we use it to provide our services and give users a better experience (“Privacy policy”). This Privacy policy is part of, and incorporated into, the Terms and Conditions. By agreeing to the terms of this Privacy Policy, you consent to our collection, storage, use and disclosure of your personal information and other information as described in this Privacy Policy.
Please read the Privacy Policy carefully before using our UBUNTU CAB APP. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all who provide, start or complete an application to provide transportation to riders via their Ubuntu Cab Account or through partner transportation companies ( a “Driver”). By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Ubuntu Cab Collects:
i) Personal Data you provide. This includes :
| DATA CATEGORY | DATA TYPES |
|---|---|
| Account information. We collect data when you create or update your Ubuntu Cap App account |
• Address (Home or work address) • Banking information • Email Address • Full names • Login name and password • Medical examiner's certificate • Phone number • Profile picture • Tax Compliance Certificate (for payments and background check) • Preferences and Settings related to the account such as language preferences, accessibility settings) and preferences • Ubuntu Cab Loyalty Program information • Vehicle information: -Inspection information -Insurance information -License plate number -Vehicle identification number |
| Background Check information: This Includes information submitted to Ubuntu Cab or its service providers during the driver application process |
• Criminal records ( where permitted by law) • Current or prior addresses • Driver History • Known Aliases • License status • Right to work |
| Demographic data |
• Age • Date of birth • Gender |
| Identity verification information. This refers to the data that we collect to verify your account or identity. |
• Government-issued identification documents, such as driver’s licenses or
passports (which may contain identification photos and numbers,
expiration date, date of birth, and gender) • User-submitted selfies • Facial recognition information |
| Payment data | • payment methods including payment card type, bank name, bank account number, bank account sort code, related payment verification information and transaction history on the Ubuntu Cab App |
|
User Content : This refers to the data that
we collect when you: • Contact Ubuntu Cab for customer support or other inquiries. • Upload photos and recordings (including those submitted for purposes of customer support) • Provide ratings or feedback for drivers, or they provide feedback regarding you. |
• Chat logs and call recordings • Ratings or feedback • Uploaded photos and recordings, including in -app audio recordings. |
ii) Personal data we collect about you when you use the Ubuntu Cap app services
| DATA CATEGORY | DATA TYPES |
|---|---|
|
Location data. If you request a ride, we track your driver’s location during your trip, and link that data to your account. This allows us to display where you are on your trip. We also determine your approximate location, and can determine your precise location if you allow us to do so through the settings on your phone. If you do, we will collect your precise location from the time you request a ride or order until the ride is finished or your order is delivered. |
• Approximate location • Precise location |
| Trip information |
• Earnings • Payment information (including amount charged and payment method) • Statistics derived from past trip/order information, such as: -Acceptance rates -Averages -Cancellation rates -Total trips/orders • Trip or order details, including -Date and time -Requested pickup and dropoff addresses -Distance traveled |
| App Usage Data. This refers to data about how you interact with the Ubuntu Cab App. |
• App crashes and other system activity • Access dates and times • App features or pages viewed • Browser type |
|
Device and Geolocation Data. This refers to data about the device(s) you use to access Ubuntu Cab app. |
• Advertising identifiers • Device motion data • Device IP address or other unique device identifiers • Hardware models • Mobile network data • Operating systems and versions • Preferred languages |
|
Communications data. This refers to the data we collect when you communicate with riders through the Ubuntu Cab app. |
• Communication type (phone or text message) • Content (including recordings of phone calls solely when users are notified of the recording in advance) • Date and time |
iii) Personal data we collect about you from other sources
| DATA CATEGORY | DATA TYPES |
|---|---|
| Insurance or vehicle solutions providers |
• Insurance and claim info which includes coverage limits, insured drivers and policy status. • Photo and video recordings such as dash cam recordings • Vehicle information |
| Law enforcement officials, public health officials and other government authorities. |
• Name and contact information • Information relating to law enforcement, health or other investigations |
| Marketing partners and service providers |
• Activity information • Name and contact information • User or device identifiers |
| Service providers who help us verify your identity or detect fraud. |
• Confirmation of whether your account information relates to known persons • Name and contact information • Information relating to the wireless carrier associated with your phone number • Information from government-issued identification documents such as driver’s licenses or passports (such as identification numbers, expiration date, date of birth, and gender) |
| Users or others providing information in connection with customer support issues, claims or disputes. |
• Name • Evidence relating to accidents, conflicts, claims or disputes (which may include photos or recordings of you) |
We may use your Personal Information for the following purposes:
a. Register and administer your account.
b. Provide and maintain the Service. For example Ubuntu Cab App relies on automated processes to
enable essential parts of our services, including matching (pairing users requesting and providing
transportation and/or delivery services), pricing (calculating the amount owed for such services) and
fraud detection and prevention. These processes allow Ubuntu to provide a seamless, and safe,
experience to its users every day
c. Facilitate communications between Riders and Drivers.
d. Offer customer support and diagnose technical and service problems.
e. Send communications and administrative emails about the Service and reply to your inquiries.
f. Provide you with promotional and advertising materials, which may be based on your prior activity.
g. Personalize and tailor the features, performance and support of the Website, App and Service.
h. Send you promotional/marketing information, newsletters, offers or other information from us or on
behalf of our sponsors or partners.
i. Offer you participation in special events, programs, surveys and market research.
j. Provide you with opportunities and functionality that we think would be of particular interest to you.
k. Improve existing and develop new products and services.
l. Improve the quality and safety of the Website, App and Service and perform internal operations.
m. Analyze, benchmark and conduct research on Rider and Driver data and interaction with the Service.
n. Perform accounting, auditing and other corporate procedures.
o. For Safety, security and fraud prevention and detection.
p. Comply with and enforce applicable legal requirements, relevant industry standards and our policies
or as required by regulators, government entities, and official inquiries under applicable laws,
regulations, operating licenses or agreements, insurance policies.
q. The requisite access to location serves a dual purpose:
-To efficiently assign driver requests in close proximity to their current location
-to ensure accurate computation of trip distances, thereby preventing instances of
underbilling
We know how important it is to keep your information confidential. We will not rent, sell or share your
Personal Information with third parties except as specifically approved by you at the time of disclosure or
under the circumstances described below.
In addition to using the information collected by us for the purposes described above, we may also share
your information with the following categories of recipients as described below:
a) Riders
We share certain information about Drivers (e.g., name, rating, pick-up and drop-off locations) with
Riders to enable the scheduling and provision of Rides.
b) Ubuntu Cab LLP partners
We may share all or some of your Personal Information with any of our subsidiaries, joint ventures,
or other companies under common control, in which case we will require them to honor this Privacy
Policy. Additionally, in the event we undergo a business transition such as a merger, acquisition by
another company, or sale of all or a portion of our assets, your Personal Information may be among
the assets transferred. You acknowledge that such transfers may occur and are permitted by this
Privacy Policy, and that any entity that acquires us, is merged with us or that acquires our assets
may continue to process your Personal Information as set forth in this Privacy Policy.
c) Service Providers
We also share Personal Information with vendors, consultants and data processors who perform
services on behalf of Ubuntu Cab , including without limitation, companies that provide Payment
services, email services and host the Website, App and Service. Ubuntu Cab has selected
companies who maintain high standards with respect to privacy and agree to use the Personal
Information only to perform specific services on behalf of Ubuntu Cab and in accordance with the
terms and conditions of this Privacy Policy.
d) Law Enforcement, compliance and Safety
We may disclose information we have collected about you if required to do so by law or if we, in our
sole discretion, believe that disclosure is reasonable to comply with the law, requests or orders from
law enforcement, or any legal process (whether or not such disclosure is required by applicable law),
or to protect or defend Ubuntu or a third party’s, rights or property. We may also reserve the right to
disclose information we’ve collected about you for purpose of protecting the health and safety of our
Riders and Drivers, such as in the case of risk of harm or violence against any person.
e) Promotional, marketing and strategic partners
We may share limited data like your email address with our promotional, marketing and strategic
partners so that they can inform you about promotional events and provide you with information and
marketing messages about products or services that may interest you. In addition, we may share
your personal data with marketing platform providers, including social media advertising services,
advertising networks, third-party data providers, to reach or better understand our users and measure
the effectiveness of our ads on other platforms and with social media platforms, including Facebook
and Google, for sign-in purposes.
We are very concerned with safeguarding your information. We employ all reasonable administrative, physical and electronic measures designed to protect your information from unauthorized access. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored “personal data” (as defined in applicable state statutes on security breach notification) to you via email, text or conspicuous posting on the Website in the most expedient time possible and without unreasonable delay, insofar as it is consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system. Although guaranteed security does not exist either on or off the Internet, we make commercially reasonable efforts to make the collection and security of such information consistent with this Privacy Policy and all applicable laws and regulations.
a. Ubuntu Cab retains your data for as long as necessary for the purposes described above, which
varies depending on data type, the category of user to whom the data relates, the purposes for which
we collected the data, and whether the data must be retained after an account deletion request for
the purposes described below.
For example, we retain data:
• For the life of your account if such data is necessary to provide our services (such as account data)
• For defined periods as set out below, including as necessary to meet tax, insurance, legal or
regulatory requirements:
-Financial data regarding transportation services provided to passengers will be stored
for 5 years after the last journey.
-Data required for accounting purposes will be stored for 7 years [after the last journey].
-In the event that there are suspicions of a criminal offence, fraud or false information
having been provided, the data will be stored for 10 years.
-In case of payment disputes, data will be retained until the claim is satisfied or the expiry
date of such claims.
-Journey history data will be stored for 5 years, after which the data will be anonymized.
-Please note that the deinstallation of the Ubuntu Cab App in your device does not cause
the deletion of your personal data.
-If the Ubuntu App has not been used for six (6) months , we will notify you and ask
you to confirm whether account is still active. If no reply is received, the account will be
closed and personal data will be deleted unless such data is required to be stored for
accounting, dispute resolution or fraud prevention purposes.
b. You may request that we delete your account through the Settings menu in the Ubuntu Cab app. Following an
account deletion request, we delete your account and data, except as necessary for purposes of safety, security,
fraud prevention or compliance with legal requirements. We generally delete data within 60- 90 days of an account
deletion request, except where retention is necessary for the above-mentioned reasons.
All Users of the Ubuntu Cab App have the following rights as it relates to all their data:
a. Right of Access: You have the right to access and to request copies of your personal data by contacting
our Customer Support Team.
b. Right of Rectification: You have the right to request us to correct personal data that is inaccurate or
incomplete. You can change and correct certain personal data yourself within the Ubuntu Cab App or by
contacting our Customer Support Team.
c. Right of Erasure: You have the right to request that we erase your personal data, under certain conditions
(e.g., we are processing your personal data under your consent). Personal data that is processed
pursuant to a legal obligation or where we have an overriding legitimate interest may not be deleted upon
request. You can request erasure of your personal data by contacting our Customer Support Team.
d. Right to Restrict Processing: You have the right to request that we restrict the processing of your
personal data, under certain conditions (e.g., we are processing your personal data under consent). You
can request restriction of the use of your personal data by contacting our Customer Support Team.
e. Right to Object: You have the right to object to our processing of your personal data, under certain
conditions (e.g., we are processing your personal data under legitimate interests). You may submit an
objection to the use of your personal data by contacting our Customer Support Team.
f. Right to object to automated decision making: - You have the right, under certain circumstances, to
object to any solely automated decisions we have made which have a legal effect or similarly significant
effect which does not involve human review. You can ask that a person review the decision, obtain an
explanation of the decision reached after such assessment and challenge the decision by contacting our
Customer Support Team. Please note that certain exceptions and limitations may apply to your right to
object to automated decision-making, as permitted by applicable laws and regulations. We will provide
you with clear information regarding the implications of exercising your rights and the processes involved
in objecting to solely automated decision-making.
g. Right to Data Portability: You have the right to request that we transfer the personal data that you have
given us to another organisation, or directly to you, under certain conditions. This only applies to
information you have given us. You can request for your personal data to be ported by contacting our
Customer Support Team.
h. Right to withdraw your consent: If we process your personal data using consent as legal basis, then
you have the right to withdraw your consent at any time (e.g., by unsubscribing from marketing
communications or by updating your communication preferences in the Ubuntu Cab App). Withdrawing
your consent won’t change the legality of processing undertaken by Ubuntu Cab before you withdraw
your consent.
i. Right to file a complaint: If you have any concerns regarding the processing of your personal data, you
have the right to lodge a complaint with the Office of the Data Potection Commisioner . You can find their
contact details on their websites. You may also have a right to seek a judicial remedy.
To exercise any of the above rights, you can contact our Customer Support Team via the Ubuntu Cab App
or the our email: driversupport@ubuntucab.com
Ubuntu Cab may provide links to other websites or content that may be of interest to you. However, we
are not responsible for the privacy practices employed by those websites or content providers, nor are
we responsible for the information they contain. This Privacy Policy applies solely to information collected
by us through the Website, App and Service; thus, when you use a link to go from our Website or App to
another third-party website, this Privacy Policy is no longer in effect. We encourage you to read and
consider the privacy policies of these other websites before using them.
We will only use your e-mail address and/ or phone number to send direct marketing messages if you
have given us permission to do so via the Ubuntu Cab App. We may personalize direct marketing
messages using the information we collect when you you use Ubuntu Cab App Services (. If you no
longer wish to receive direct marketing messages, please click the "Unsubscribe" link in the footer of our
promotional e-mails.
If you are using our Website we collect information from you, including your hardware model, browser type, operating system, Internet Protocol (IP) and domain name. We may correlate this information with other Personal information we have about you. We may also use cookies and URL information to gather information regarding the date and time you used the Service and the information for which you searched and accessed. “Cookies” are small pieces of information that a website sends to your device while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your device until you delete them) to provide you with a more personal and interactive experience. Persistent Cookies can be removed by following general web browser help file directions.
We reserve the right to change, modify, add or remove portions of this Privacy Policy at any time, and any
changes will become effective immediately upon being posted unless we advise you otherwise. However,
we will not use your Personal Information in a way that is materially different from the uses described in
this Privacy Policy without giving you an opportunity to opt out. If we make significant changes, we will
notify you in advance of the changes through the Website and/or App or through other means, such as
our Customer Support email.
Your continued use of the Service after this Privacy Policy has been amended shall be deemed to be your
continued acceptance of the terms and conditions of the Privacy Policy, as amended. We encourage you
to bookmark this webpage and review this Privacy Policy regularly.
These Terms shall be governed and construed in accordance with the laws of the Republic of Kenya, with
regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
If any provision of these Privacy Policy is held to be invalid or unenforceable by a court, the remaining
provisions will remain in effect. These Privacy Policy constitute the entire agreement between us
regarding our Service and supersede and replace any prior agreements we might have between us
regarding the Service.
If you have any questions regarding our Privacy Policy, you can contact us via Cutomer support email at driversupport@ubuntucab.com. We have 7 -14 business days to respond to you.